Shipment Policy

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

For orders shipped to the Netherlands, Belgium and Germany, an expected delivery time of 1-2 business days applies. For orders shipped to France, an expected delivery time of 3-5 business days applies. For other EU countries, an expected delivery time of 3-6 business days applies. For other international (non-EU) orders, an expected delivery time of 5-8 business days applies. 
 
The delivery time depends on the country, as well as the location. An order that is shipped to a rural location may take longer than an order that is shipped to New York City (which is close to a UPS airport hub). The expected delivery time in business days, as mentioned in the advertisement of the product, differs per shipping country. In the tracking info, that you receive as soon as the parcel will leave the CLUSE warehouse, an indicated delivery time is shown.

WHERE CAN I FIND THE STATUS OF MY ORDER?

As soon as your order is shipped, you will receive an email with the track and trace data. The expected delivery time, as shown in the advertisement, is mentioned in 'working days', which means that weekends and national holidays should not be taken into account.

ARE THERE ANY SHIPMENT COSTS?

Cluse offers free shipment on all watches.

TO WHICH COUNTRIES DO YOU SHIP?

Cluse offers free world wide shipping on all watches to consumers. In case you do not manage to place an order to your preferred delivery address, please contact us at service.clusewatches.com

CAN I PICK UP MY ORDER AT THE WAREHOUSE OR AT THE CLUSE OFFICES?

No, that is unfortunately not possible. We do not keep any stock at our offices and the warehouse of our fulfilment partner is not accessible to customers.

 

 

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